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COURSE 1 INVESTIGATIVE INTERVIEW TECHNIQUES TO DETECT LIES COURSE 2 INVESTIGATIVE INTERVIEW TECHNIQUES TO GET THE TRUTH COURSE 3 FRAUD AND MISCONDUCT INVESTIGATION COURSE 4 INVESTIGATION METHODOLOGY AND REPORT Registration / Enquiries Course Venue & Course Fee Inclusions |
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COURSE 1 - INVESTIGATIVE INTERVIEW TECHNIQUES TO DETECT LIES INTRODUCTION Interviews are used extensively to establish the facts of a case, complaint or accuracy of information given. This course conducted by an experience practitioner trainer will provide participants with the application skills to conduct effective interviews to get the truth, the whole truth and nothing but the truth. Analysis of recent high profile cases will be discussed with operational lapses and legal issues highlighted for participants to adopt the critical lessons learned from the interviews conducted and statements recorded including past practices from real cases collated and archived over 10 years. In addition customized training videos will also be shown to reinforce learning points. The training is designed with an experiential approach to allow participants to understand the application of knowledge and skills taught. As a leading practitioner and trainer, Jeffery is able to appreciate the practical aspects as well as training methodology to allow effective transfer of practical knowledge that will translate to improvement of the interview function. COURSE OUTLINE INVESTIGATIVE INTERVIEW a. The 3P Strategy© – Planning, Preparation & Presentation Participants will be introduced to the various methods employed by leading practitioners to establish truthful information from interviewing subjects. The program provides the effectiveness of adopting the right strategy, acquiring the necessary skills and knowledge including the legal requirements in conducting interviews and recording statements. Also included is the mechanics in structuring questions so that skilful subjects are unable to avoid giving meaningful answers to questions posed. Through experience, it was discovered that this is the weakest link of even experienced interviewers. As such Jeffery has designed specific guidelines to deal with various situations like evasiveness including the effective use of follow-up questions. DETECTING DECEPTION DURING THE INTERVIEW a. Physiological & Psychological factors Interviewers must be able to uncover the truth, half-truths and lies from the interviewee. Granted that even the best trained and experienced interviewers, will not be able to detect lies one hundred percent of the time. But given the proper training and practice, practitioners can achieve a high successful rate in detecting lies. They will be taught how to read facial expression and identifying deceptive behavioral responses through non-verbal indicators and inconsistent verbal content. The interview system developed over many years of experience will provide an effective method of evaluating subject interviewed to obtain the truth, including screening of information provided in the interview. Many local cases will be used including videos on live interviews to allow participants to apply the techniques taught in detecting deception in different types of cases and context. An insight into the science and art of interrogation using trickery and deception to create a perception that you have all the evidence and admission (or confession) is his best option will be demonstrated in a real case showcasing the 5-step technique used. COURSE OBJECTIVES At the end of the course the participants should be able to:
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COURSE 2 - INVESTIGATIVE INTERVIEW TECHNIQUES TO GET THE TRUTH INTRODUCTION For the first time the secrets of the interrogation will be revealed. It is far from what we see on television or in the movies. They often portray an interrogation as simple as presenting the evidence and the suspect breaking down and confess in a matter of minutes. This is pure fiction. If the investigator has compelling evidence there is no need for an interrogation. It is precisely why an interrogation is conducted, to get the evidence from the suspect and this workshop will show you how to do it. Real corporate cases will be use to demonstrate the effectiveness of techniques taught including audio files of actual successful interrogation conducted. A practical session will be conducted at the end of the program to allow the application of the techniques taught. The purpose of conducting an interrogation is to get the truth from someone who had lied. Even though the suspect knows you do not believe him, he may still refuse to reveal the truth. The interrogation can then be use to convince the suspect that we have the evidence and that telling the truth will minimize his consequences. The techniques taught in this program will only affect a guilty suspect and not an innocent one so as not to cause a false confession. Jeffery’s experience in assisting the defence in a civil suit resulting from such a false confession and the valuable lessons learned will be shared in this program. The trickery and deception used must also be within the legal constraints so as not to invalidate the confession obtained. This workshop will teach you how to achieve this balance by conducting an interrogation without the need to confront the suspect. In addition, the latest development where interviews will be recorded for evidence to show that it was voluntary, is added, including the correct process of documenting the interview electronically. COURSE OUTLINE UNDERSTANDING EVIDENCE a. Admissibility of accused statements To prove your case it is necessary to understand the rules relating to the admissibility of evidence. Many investigations focus only on the identification and collection of existing evidence that are apparent. However potential evidence especially in cases with little initial evidence requires skilful analysis and follow-up investigations to uncover more evidence that may in isolation be insignificant but collectively conclusive proof. These potential evidence even if undiscovered are extremely effective when use during an interrogation. INTERROGATION SCIENCE - SUSPECT INTERVIEW a. The 3C confidence equation© - pre-interrogation advantage This is unequivocally the highlight of the course. Though it is the most sophisticated skill to learn, I have customized the training to allow practitioners to acquire the fundamental skills and with practice, they can achieve reasonable proficiency in its application. I have adapted over 20 years of criminal interrogation experience into the corporate context in what I term “Civil interrogation techniques”. Essentially it is the art of persuasion using psychological methods to convince the suspect that confession is his best option. COURSE OBJECTIVES This course conducted by an experience practitioner trainer will provide participants with the application skills to conduct effective interrogation to get the truth. At the end of the course the participants will be able to: 1. Understand the legal and evidential issues relating to confessions
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COURSE 3 - FRAUD AND MISCONDUCT INVESTIGATION INTRODUCTION What is the use of all the technology and processes to prevent fraud when you do not take into account collusion. Syndicated and insider fraud offenders is aware of the measures employed to apprehend them and can devise counter measures to circumvent detection. You need fraud investigation techniques to stop such fraud. COURSE OUTLINE FRAUD DETECTION FUNDAMENTALS a. Factors critical to an effective whistle blower program The whistle blower program is effective only if potential whistle blowers have confidence in the system and its anonymity. Also transparency in dealing with the subject of the complaint or information provided is paramount in ensuring such confidence. Analysis of recent high profile fraud cases will be discussed to highlight operational lapses for participants to adopt the critical lessons learned including fraud detection techniques identified from real cases collected and archived over 10 years. INVESTIGATION METHODOLOGY Many investigation adopting conventional methods are ineffective against syndicated and insider fraud. Technology advances allow fraudsters to capitalize on providing all sorts of fake documents and information resulting in difficulty of authentication and verification of information provided. But with the innovative concept of the 5 Pistons of an investigation© below applied in the fraud, misconduct and syndicated investigation context, you will be able to do so and much more. a. Interview techniques: Conducting integrity interview There is always a need for quality control in any product or service provided. This is the same for the investigation process. As such an effective Investigation Management System is necessary to ensuring an independent and proper investigation is conducted. This course will provide the principles, process and best practices culled from over 30 years of diverse investigation experience for such a system. At the end of this workshop practical application on a real past cases will be used to allow participants to apply the skills and knowledge taught. COURSE OBJECTIVES The SLA procurement fraud and recent high profile corruption cases showed once again the vulnerability of organizations falling victim to insider fraud. At the end of the training the participants should be able to: 1. Understand the processes of an effective whistle blower program
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COURSE 4 - INVESTIGATION METHODOLOGY AND REPORT INTRODUCTION Without enforcement and proper investigations conducted the Law remains just a piece of paper. It is the effective enforcement and independent & fair process of investigation that provides the teeth in the law of the land and brings Justice to all. COURSE OUTLINE INVESTIGATION METHODOLOGY Enforcement and Investigation conducted in a hap hazard manner is ineffective. The innovative concept of the 5 Pistons of an investigation© below applied in any type of enforcement and investigation will provide a systematic manner to obtain the necessary evidence to prove your case beyond a reasonable doubt. 1. Principles and Process of an investigation There is always a need for quality control in any product or service provided. This is the same for the enforcement and investigation process. As such an effective system is necessary in ensuring an effective, independent and proper enforcement and investigation is conducted. This course will provide the principles, process and best practices culled from over 30 years of diverse enforcement and investigation experience for such a system. Throughout this workshop practical application on relevant past real cases will be used to allow participants to apply the skills and knowledge taught. EVIDENTIAL PROOF TO SUPPORT THE CASE a. Types of evidence & identifying relevant admissible evidence This module provides practitioners with the practical knowledge on the evidential requirements in an investigation. The different types of evidence supporting the facts in the case and its admissibility must comply with the evidential rules required by law. To prove your case it is necessary to understand the legal requirements especially in terms of the admissible evidence supporting the case and the analysis of these evidence to determine whether it is sufficient to sustain the charge. For criminal cases it must be proven beyond reasonable doubt and for civil cases on the balance of probabilities. ESSENTIALS OF AN INVESTIGATION REPORT a. Effective presentation of factual reports This module covers the operational requirements in putting up an incident or investigation report. The report should be comprehensive and factual. The investigation report should be presented in a manner that should not need any further explanation and all the facts in issue should be supported by evidence and the analysis of the evidence is logically determined. Presenting an accurate and reliable report is critical for a decision to be made or follow-up action to be taken. It is also necessary to understand the process needed in completing such reports and the objectivity in the summary of the facts. Most if not all investigations require a considerable duration to complete. As such it is important that the action taken and evidence collected in establishing the facts of the case must be properly documented. COURSE OBJECTIVES At the end of the course the participants should be able to: 1. Appreciate the principles and process of a proper and independent investigation
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MASTER TRAINER Jeffery Ang has extensive experience in training, conducting interviews and investigations. He was with the Commercial Affairs Department and CID for 12 years investigating many fraud cases and dealing with major syndicates. He received a letter of appreciation from the recording industry (IFPI) in 1997 for leading a successful operation against a major fraud syndicate. Because of his vast experience he was selected to be the Training Officer for CID in April 1998. There he developed the Interview Techniques Course and became the pioneer instructor in the Course conducted by CID for all Police Investigators. He also played a major role in the setting up of the new School of Criminal Investigation for CID in 2001 and the development of the various Investigation courses until his retirement in Sep 2002. During that time he was presented with two Commendations and two Director CID Awards. He is engaged by Civil Service College since 2002 to provide the Investigative Interview, Specialist Investigation and Putting up Investigation Report courses for all Government agencies receiving outstanding feedback from course participants. He also provides the Fraud Investigation course for the Institute of Singapore Chartered Accountants. He has conducted many In-house Interview and Investigation courses for public and private organizations like the Commercial Affairs Department, Singapore and Malaysian Customs, Prisons, National Council for Social Service, Ministry of Education, School clusters, Council for Private Education, BCA, IRAS, HSA, NEA, MINDEF, MTI, MOE, SGX, M1, CISCO, Prudential, Great Eastern Life, AIA and NTUC Income insurers, Comfort Delgro, OCBC Bank, Mandarin and Orchard Hotel groups, Hilton Hotel group in Malaysia, Police Integrity Commission in Maldives, Fraud Investigation course for Ministry of Finance Afghanistan in Dubai, Fortune 500 Company Flextronics regional auditors in China where he received a Testimonial for providing an excellent program and many more. He was the Head of Loss Prevention for Sentosa Island for 5 years overseeing the prosecution, enforcement, security and investigation functions with about 100 staff under him. Amongst his many achievements, is the development of investigation capabilities for his Dept and establishing the disciplinary and internal investigation framework solving many misconduct, internal theft and fraud cases. In recognition for his outstanding performance, he received a Commendation from the Singapore Police Force for the year 2006. He is currently running his own consultancy and training firm providing consultancy and training globally. He is a practitioner trainer and licensed private investigator providing integrity interview for job applicants, staff interrogation and investigation services using the same techniques provided in his training. After he completed his first book on conducting interviews in an investigation for distribution only in his course with overwhelming response, he decided to write a second book on conducting a non-confrontational interrogation in an investigation. After which, he wrote his third and final book on conducting fraud and misconduct investigation because of overwhelming requests for such training and our escalating problems with detecting fraud and misconduct investigations.
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| FEEDBACK FROM WORKSHOP PARTICIPANTS – “IT WORKS”
Incredibly it was as you had taught us in class. I could see the classic examples of the changes in body language and facial expressions, the eye ball movement, turning the head away etc. It was exactly what we learned in your class. I wish I had a video camera and film her behavior (From Director of IT Company) I found your training exceptionally good. Very practical and touch a lot on psychology aspect with lots of simulation to ensure we understand the content. Thanks for sharing with us all these useful insights and techniques. I got your contact and hope to keep in touch. When you have next training, please let me know. I highly recommend others for your training. (From Manager of Listed Property Development Company) Good day once again Jeffery, Great course! The best thing about your courses is that out of the gloominess in the office, it reminds me of standards that have to be set to keep things in a virtuous cycle. Please keep doing what you're doing, I'm sure there's more people who have attended are listening and trying to apply. I attended your course some years ago and applied your techniques in one of the cases I handled. The student confessed to committing the offence after I talked to her for more than 2 hours. During the 'interview', I could see how the 'stages' unfold (like you'd said) as the students tried to deny initially and eventually caved in. Because of your coaching, I could pick up the subtleties in her account and behavioural changes. I've strongly recommended this course to my DM. All the best to your work and continue to benefit others through your coaching. (From Educator of a secondary school) The highlight and finale of the course was fantastic. As promised you not only delivered but exceeded my expectation. The interrogation practical simulating a true corporate case was superb. The whole class was captivated and those who took part felt the simulation was very realistic. This allowed them to apply the techniques learned in the context close to a real life situation. The rest of the participants also felt they had learned much more because of the realism generated by the interrogation practical. (FROM DIRECTOR (INTERNAL AUDIT) OF A FORTUNE 500 GLOBAL COMPANY) I would like to express my sincere thanks & would like to commend you on the exceptional efficiency with which you carried out the fraud investigation training to our personnel on Fraud Investigation in Dubai. I would like to thank you for an excellent course which show-cased both your deep and broad experience from law enforcement and corporate fraud work. It is uncommon to find a practitioner who is able to share so effectively the techniques and draw very insightful connections on how the techniques work in the real world. I had already registered two of my staff in the upcoming Conference at Resorts World and may drop by on the GHOST protocol presentation done by you as the area of fraud detection is an area I need to learn more and improve upon. (From Director (Internal Audit) of a local Polytechnic) And many more... Note: Full details of references can be shown on request as feedback had been edited to protect the privacy of participant providing the feedback.
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CUSTOMISED IN-HOUSE TRAINING & CONSULTANCY SERVICES We have the expertise to provide customised in-house training and consultancy on interviews and investigations including fraud detection, based on your organisational needs. Call 97935853 or email jackie@investigationcourses.com
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